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Hopefully it’s not too cold on this mountaintop. Image: Sony |
Sony has expanded a free repair program for some of its CEA-G Series “Tough”-branded memory cards, saying that some units failed to work properly in the extreme conditions they’re designed for.
According to a notice spotted by Digital Camera World, some of the Tough CFexpress Type A cards could stop being recognized or, worse, fail to finish writing data in “low-temperature conditions” that are “around the lower limit of the recommended operating temperature range.” Sony specifies that the cards are intended to be used in conditions ranging from -10° to 70°C (14° – 158°F), and its page for the cards touts that they’re “designed for extended professional use in the most challenging environments – from snow-covered mountains to sand-blown deserts.”
The company initially reported the issue last summer, but the version of the notice that appears on its Japanese site says that it found more units that are eligible for free repair. Sony’s various sites list the affected lot numbers, which you can check against the one printed on the back of your cards. We’ve listed the model numbers below, but only specific units are eligible for repair. The additional numbers added this week, which are for 320GB and 640GB models, appear on the Japanese and UK notices, though not the one for the US.
The affected card models are:
- CEA-G80T
- CEA-G160T
- CEA-G320T
- CEA-G640T
If you have one of the affected cards and your lot number is one of the ones eligible for repair, Sony recommends backing it up before you send it in since any data will be deleted. The company says it’ll repair cards “free of charge until June 29, 2029,” though it’s probably one of those issues that’s best to solve sooner rather than later.
